Another Rant - Medical Billing
This rant is the other side of my medical care rant that I started back in July.
The hospital that my dad was in and out of uses a Billing Company that in my opinion has practices that are borderline fraud.
First the sent my dad a bill for the whole amount for the services administered in July with a Now Due date but if you read a little further down, in small print the bill stated that the claim has been sent to the insurance company. In other words, he did not owe anything yet!
Then in September he started to get a bill for $500, I was not sure if this was something that was not covered so I waited until I received the Advisement from the Insurance company. In the meantime he kept getting Due Now notices for the $500. Then in October we received the Advisement and it said we owe nothing from the original claim and it showed that the contracted amount for the all of it including the $500 was paid.
Then in January, while dealing with the loss of my dad, I received a Collection letter for the $500, I contacted the Insurance Company who could not tell me much but I was given the address and phone number if the Billing Company wanted to contest what they were paid. So I took a copy of the Advisement and the billing info and sent it to the Collection Agency. I have not heard anything since.
Now I am dealing with the same Billing company for another customer of theirs. There are sending a bill for $204 which again the contracted amount has already been paid. I tried calling the billing company in April and after being on hold for a half-hour, I was told they could call me back but I had a class to get to so I declined. Instead I sent a copy of the Advisement instead of a payment but it did not work. So I called them again on Tuesday only to find out that the system for that particular customer is down and I will receive a call within 1-3 days, I am still waiting, the only time I left my house was for my class and took the material with me in case they called but nothing so far as of Friday morning.
I also received one bill for “discharge” but for a date my dad was still in the hospital, I am thinking that was an error since I have not seen any other bills … hopefully.
The frustrating part is that it is their error or greediness. I say fraud/greediness is because they are trying to get paid for the FULL amount, not just the difference.
Key take away – don’t pay for anything right away and wait until the Insurance Company lets you know what is and is not your responsibility.
Thank you for letting me rant!
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